Warranty, service claims and AMC, by serial number
TON Service tracks every machine you sell by serial number. Warranties start on dispatch, claims know what is covered, AMC contracts plan their own visits, and customers get proper certificates.
What TON Service fixes
- Nobody knows if a machine is still under warranty. Look up any serial to see its warranty, AMC and claim history.
- Arguments over what a claim covers. Coverage is decided from the warranty terms when the claim is raised.
- AMC visits missed and renewals forgotten. Visits are scheduled from the contract; lapses are flagged early.
Look up any machine by serial
Type or scan a serial to see the product, owner, warranty, AMC cover and every claim against it.
- Days of cover left
- Full ownership and claim history
- Raise a claim from the result
Claims with coverage decided for you
Each claim records the fault, priority and the parts and labour, and splits what the warranty covers from what is chargeable.
- Your own workflow stages
- Covered vs chargeable worked out automatically
- Settlement into credit notes or invoices
Warranties customers can rely on
Warranties start on dispatch under your policy, with certificates you can download or email.
- Policies by product or category
- Certificate PDF and email
- Renewals and extensions
AMC contracts that run themselves
Contracts plan their visits, bill by period and warn before they lapse.
- Visit schedules and allowances
- Periodic billing
- Expiry warnings and renewals
Works with your other TON apps
- TON Sell: Warranties start automatically when a serialised product ships.
- TON Buy: Your customers raise claims from their TON Buy account.
- TON Mobile: Engineers look up, claim and complete visits on site.
- TON Books: AMC invoices and claim credit notes post to your books.
Who it is for
Machinery and equipment manufacturers, Electronics and appliance brands, Service and AMC providers.
Pricing
Included in the Go plan.
Frequently asked questions
When does a warranty start?
On dispatch of the serialised unit, under the policy that applies to that product.
Can customers raise claims themselves?
Yes. Customers on TON raise claims from their account, choosing from your fault categories and priorities.
How is coverage decided?
From the warranty's terms on the claim date: what it covers (parts, labour, travel), its limits and claims used.
Can I bill AMC contracts?
Yes. Contracts are split into billing periods and invoiced from TON.
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